Shipping Policy

Due to covid there may be delays at times

All our products are shipped and delivered by well known companies across the United States such as UPS, USPS and DHL.

Dreamlightspirit aims to deliver your items in the fastest time possible! 
Our dress processing time is about 1-3 days and the shipping time is about 3-7 days.

We only offer one shipping method: Free Shipping 3-7 work days(excluding weekends and holidays).

You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

In addition, certain uncontrollable factors may affect shipment, such as bad weather, natural disasters, political instabilities, and so on. Please be patient and we will deliver the goods to you as soon as possible.

As to the order status and shipping information of your package, you can refer to "My Account" in our website. When you click the "View Detail" button, there is a column called Order Tracking, where you can view all the detailed information about your order.

If an item is out of stock or there are any issues with your order we try to contact you immediately (by phone or email) to resolve the problem.
Missed Delivery

Note: On Mondays - Fridays, our friendly couriers strive to make deliveries happen between 9am - 6pm however timings may vary. So do look out for them!

Missed a delivery attempt from us? Don't worry, we'll make a maximum of three delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.

CONTACT INFO

E-mail: [email protected]

Phone: +86 15812420151

Support: Monday to Friday 9:00am – 6:00pm  

Address: Room C377, No. 132 Shitan Road, Shitai Street, Baiyun District, Guangzhou, 510430 Guangdong,China